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Table of Contents

1. Before the Project Starts
1. Human Resources
2. The Unit Manager


2. Business System Design
1. The Project Leader
2. The Analyst


3. Detail Design
1. The Project Leader
2. The Analyst


4. Development
1. The Project Leader
2. The Programmer
3. The Analyst


5. Testing
   1. The Unit Manager
   2. The Project Leader
   3. The Programmer
   4. Quality Assurance


6. Installation
   1. The Project Leader
   2. The Unit Manager


7. After the Project Ends
   1. The Project Leader - Three Months Later
   2. The Unit Manager - Three Months Later
   3. The Programmer - Six Months Later
   4. The Programmer - Two Years Later
   5. The Analyst


8. Plugins
   1. Year 2000
   2. The Yo-Yo Effect and the Horizon Effect
   3. Why projects are always late and over budget
   4. The Project Seen as a Summer Day
   5. Magic Potions
   6. The Outhouse